Privacy policy
Version 2026-09-01 · Effective September 1, 2026
FILTER TECHNOLOGY, INC.
PRIVACY POLICY
This Privacy Policy describes how Filter Technology, Inc. ("Filter," "we," "us," or "our") collects, uses, discloses, and protects information in connection with the Filter business-to-business coffee operations platform, website, communications, and related services (collectively, the "Services").
This Privacy Policy is intended for business users and business contacts. The Services are not intended for personal, household, or consumer use. Customers are responsible for providing any notices and obtaining any rights or permissions required for materials they or their suppliers submit to the Services.
1. Information We Collect
1.1 Account and Business Contact Information. We collect names, business email addresses, company names, roles, account identifiers, login information handled by our identity provider, and other information provided when users access or administer the Services.
1.2 Customer Materials. We process materials submitted to, uploaded to, emailed to, or otherwise made available through the Services, including inventory reports, supplier emails, customer contracts, importer invoices, spreadsheets, PDFs, attachments, prompts, queries, reports, and related operational documents.
1.3 AI and Usage Information. We collect prompts, queries, document text, extracted fields, chat messages, outputs, logs, device information, diagnostic information, and usage information related to the Services and AI Features.
1.4 Communications. We collect information you provide when you contact us for support, sales, billing, implementation, or other business purposes.
2. How We Use Information
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provide, operate, maintain, secure, and support the Services;
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ingest, parse, extract, structure, analyze, and report on customer materials;
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provide dashboards, reports, alerts, and AI-assisted functionality;
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authenticate users and manage accounts;
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communicate with customers and users;
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troubleshoot, monitor, improve, and develop the Services;
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create Aggregated Data, Deidentified Data, and Market Data Products as permitted by customer agreements;
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comply with law, enforce agreements, prevent misuse, and protect rights and security; and
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complete business transactions such as financing, diligence, merger, acquisition, or sale of assets.
3. AI Features
3.1 We may use third-party AI providers to provide document parsing, extraction, classification, summarization, assistant, and related AI Features. Customer materials, prompts, queries, and relevant context may be transmitted to those providers to provide the Services.
3.2 We do not knowingly permit third-party AI vendors to train general-purpose foundation models on Customer Data unless the applicable customer has authorized that use in writing. AI outputs may be incomplete or inaccurate and should be reviewed before use.
4. How We Disclose Information
4.1 Service Providers and Subprocessors. We disclose information to service providers that help us operate the Services, including cloud hosting, authentication, AI processing, email, analytics, security, support, and business operations vendors.
4.2 Customer-Directed Disclosures. We disclose information to the applicable customer, authorized users, report recipients, and other recipients as directed or enabled by the customer or the Services.
4.3 Aggregated and Deidentified Information. We may disclose Aggregated Data, Deidentified Data, and Market Data Products, provided they are not disclosed in a form that identifies a customer, individual, specific counterparty, contract, invoice, shipment, or individual transaction.
4.4 Legal and Safety. We may disclose information if required by law or if we believe disclosure is necessary to protect rights, safety, security, or the integrity of the Services.
4.5 Business Transactions. We may disclose information in connection with a financing, diligence review, merger, acquisition, reorganization, sale of equity, sale of assets, sale of the platform, or similar transaction.
5. Market Data Products
5.1 Filter may create aggregated and deidentified benchmarking, industry trend, market intelligence, and related analytics products from information processed through the Services, as permitted by customer agreements. These products are designed not to identify a customer, individual, specific counterparty, contract, invoice, shipment, or individual transaction.
5.2 We do not disclose raw customer documents or customer-specific transaction records as part of Market Data Products except where expressly authorized by the applicable customer or required by law.
6. Retention
6.1 We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and operate our business. Retention periods may vary based on the type of information, customer instructions, backup cycles, legal holds, and technical requirements.
6.2 We may retain Aggregated Data, Deidentified Data, Usage Data, and Market Data Products in accordance with our agreements and applicable law.
7. Security
7.1 We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. No system is completely secure, and we cannot guarantee absolute security.
8. Privacy Choices and Requests
8.1 Business users may contact us to request access, correction, deletion, or other assistance regarding their business contact information. If a request relates to Customer Data controlled by one of our customers, we may direct the request to that customer.
8.2 Customers are responsible for responding to requests relating to Customer Data where they determine the purposes and means of processing. We will provide reasonable assistance as required by our agreements and applicable law.
9. Cookies and Similar Technologies
9.1 We may use cookies and similar technologies for authentication, security, preferences, analytics, and operation of the website and Services. Browser settings may allow users to block or delete cookies, but some features may not function properly without them.
10. International Users
10.1 The Services are intended for use in the United States unless otherwise agreed in writing. If information is accessed or processed outside the United States, it may be subject to laws different from those in the user's location.
11. Children
11.1 The Services are business-to-business services and are not directed to children. We do not knowingly collect personal information from children through the Services.
12. Changes to this Privacy Policy
12.1 We may update this Privacy Policy from time to time. Each revision is published as a new, separately identified version; the text of a version already presented is never modified.
12.2 This Privacy Policy is a description of Filter's practices. It is acknowledged, not signed, and it creates no obligations for customers or users. Where Filter asks a customer to acknowledge receipt of this Privacy Policy alongside signing the Customer Master Services Agreement, that acknowledgment records only that the policy was presented and received. A separately negotiated agreement between Filter and a customer does not displace this Privacy Policy, which applies to Filter's own processing regardless of the commercial terms in force.
12.3 For a material revision Filter will give notice by email to the address associated with the account, or by a conspicuous notice within the Services, and will ask for a renewed acknowledgment. A non-material revision supersedes on publication.
13. Contact Us
Filter Technology, Inc.
555 Bryant St
San Francisco, California 94107